OUR WORKS! / OUR WORK TEAM

Welcome to Nova Master Cleaning LLC

¿NEED HELP TO KEEP YOUR HOME CLEANED AND ORGANIZED?

OWNER INTRODUCTION

Born and raised in Guatemala, Diego Hernández is not only the proud owner of Nova Master Cleaning but is an advocate to his community and family. Mr. Hernández realized long ago that a clean home is a necessity, not a luxury when we are struggling to find the time in our day to cover the considerably basic levels of work and/or family obligations. The battle seems to never end… (but that is why we are here to help!). He is a high-performing adult with a strong leadership and relationship-building skills. Consistently and genuinely demonstrating the STARS principles of Service, Teamwork, Action, Reputation and Success in all activities and interactions.

OUR MISSION STATEMENT

It is the mission of Nova Master Cleaning to achieve total quality performance through superior quality house cleaning, legendary customer service, and the highest level of customer satisfaction in the home cleaning industry. To build long-term relationships with our clients by understanding their needs and providing for those needs with the maximum level of veracity and professionalism. Our management believes that our employees are our most important resource, and our success depends on creating and retaining a cleaning staff capable of meeting and exceeding our mission of high-quality housecleaning each and every day, in every client’s home.

OUR VISION

Is to be recognized by many in the residential and commercial cleaning industry, hoping to achieve leadership with our services, always working with respect and responsibility and exercising our values, together it can be achieved.

VALUE

Our house cleaning services is distinguished by quality and integrity. When it comes to cleaning, “good enough” is not acceptable. We never stop trying to clean better no matter how great we are at housekeeping. It is our wish to create and maintain prosperous and enjoyable environments where performance can thrive with values we continuously demonstrate:

Integrity: We always demonstrate honestly and humility at all times.
Commitment: Appealing to passion and perseverance to deliver excellent and good work in all operations.
Leadership: Assume leadership of responsibility and in the advancement of the building service industry forward.
Innovation: Exhibit interest, commitment to exploration and evolution.
Knowledge: Foster a culture that encourages and promotes learning and personal growth.
Safety and sustainability: Saving the health and well-being of our clients, our staff and the environment is the most important thing to us.
Ownership: Train each staff to be accountable and have responsibility in each area that is indicated.
Loyalty: Behave in a positive, professional, and integrative.
Communication: Prioritize the interaction of information on ideas and changes.